Booking Terms and Conditions
These Terms and Conditions (T&C’s) together with the general information set out above form the basis of your contract with Safari Time Africa (UK) Ltd of 105/106 The Old Courthouse, 18-20 St. Peters Churchyard, Derby, Derbyshire, United Kingdom, DE1 1NN company registration number 11514977 trading as Safari Time Africa (UK) Ltd (“the Company”, “we”, “us” and “our”). They only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “contract”, “package”, “booking”, “holiday”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated. In these booking Terms and Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted later) or any of them as the context requires. The booking T&C’s describe your obligations to the Company and the obligations of the Company to you. Please read them carefully.
To make your reservation, please follow the instructions on our website www.safaritimeafrica.co.uk or call us and one of our Travel Specialists will provide you with first-hand information on your chosen destination.
Booking must be confirmed either:
Online, email or by telephone – Safari Time Africa will explain all aspects of your itinerary, ask you to provide details from the passports of each person travelling and confirm that you have read and agreed to our booking T&C’s. You will then be asked for payment of the required deposit or full payment if booking after balance due date. You can pay by cheque, debit/credit card or by bank transfer (details on request). You will be required to complete our Booking Form and email or post it to us, so that we can check that all your details and requirements are accurate. Incorrect information supplied will be subject to amendment charges as stated in Clause 6 (1). A contract between us will come into existence when we despatch our confirmation invoice to you to confirm your booking with Safari Time Africa (UK) Ltd.
When you seek to make a booking after balance due date, full payment of your holiday will be required by the quickest method of clearance. The lead passenger name should be the person who has confirmed the booking/signed the Booking Form. Safari Time Africa treat the lead passenger as having the authority to book the holiday on behalf of all passengers.
Receipt of the applicable payment within the required timescale will bring a contract between us into existence. We will then issue and send you a confirmation invoice. All bookings where only a deposit is paid at the time of booking, the remaining balance must be received by us ten weeks prior to departure, unless otherwise stated. Non-payment or late payment of your outstanding balance may result in your booking being treated as cancelled by you, in which case, the cancellation charges set out in Clause 6 will be incurred. Contact us immediately if any information which appears on the confirmation invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out. We will endeavour to rectify any mistake notified to us outside these time limits, but you must meet any costs involved in doing so.
OUR PRICE POLICY
We reserve the right to vary the price of unsold arrangements and to correct any errors of which we become aware at any time. Please check the up to date price when booking. You will be advised of the applicable price before your booking is confirmed.
a) Price Guarantee – The price of your holiday will be guaranteed and not subject to any surcharge if you pay in full at the time of booking. When full payment is received by Safari Time Africa (UK) Ltd within seven days of the date shown on your confirmation invoice, we will guarantee that the price of your holiday will not change.
b) Price Revision – When clause 2a) above does not apply then once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs including the cost of dues, taxes, fuel, or fees chargeable for services such as tourist taxes and exchange rates mean that the price of your travel arrangements may change after you have booked.
Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges) will we levy a surcharge. If any surcharge is greater than 8% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to in clause 7 “Alterations and Cancellations by the Company”. Although insurance (where purchased through us) does not form part of your contract with us or of any “package”, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.
Please note that arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your holiday as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.
We promise not to levy a surcharge within 30 days of departure. No refund will be payable during this period either.
We believe that it is essential to take out comprehensive travel insurance when you go on holiday and we strongly recommend that to do so is in your interests and those of your family.
We also ask that you provide us with the details of your insurer, the policy number and the emergency contact details to assist you in the event of an accident or emergency abroad. It is necessary for you to comply with the requirements of the policy in the event of a potential claim; e.g. reporting a theft to the local police force. Please read your policy details carefully and take them with you on holiday. Please not that it is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs.
Details in our Website and Brochure
The descriptions in our websites and on our brochure may be prepared many months in advance but is believed to be correct to the best of our knowledge at the time of printing or publication.
Sometimes the availability of services and facilities may be affected by local conditions, such as severe weather or the season. Suppliers of transport, accommodation and recreational facilities can make changes with no advance notice to us. However, when we become aware of any significant changes, we will advise you at the time of booking or, if after booking, as soon as possible before departure. The provisions of clause 7 will apply when a significant change is notified after the booking.
PROVISION OF TRANSPORT & ACCOMMODATION
The company Safari Time Africa (UK) Ltd does not deal with international flights. However, you should confirm/inform us of your actual airline details such as the name of the airline, departure and arrival time. This will enable us to organize pick up and transfer once you arrive at the designated airport/location as on our package.
Any changes to the actual airline after you have received your tickets will need to be notified to us as soon as possible. Due to the nature of the airline business, on rare occasions flight delays regrettably do happen. In such an event, you should contact our customer service team to be aware of the delay and prepare for any arrangement if required.
ALTERATIONS AND CANCELLATIONS OF BOOKING
(i) Should you wish to make any changes to your confirmed booking, you must notify us in writing or call us as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. Where we can, there will be an amendment fee of £50 per booking, or £100 per booking if the amendment is made within 6 weeks of departure. This will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase as it gets closer to the departure date. Should you wish to do so, please contact us as soon as possible. Please note that certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure.
Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £100.00 must be paid before the transfer can be made. Any overdue balance payment must also be received.
(ii) Should you or any member of your party need to cancel your holiday, the lead person who made the booking and/or signed the Booking Form must immediately advise us in writing (by letter or by email). Your notice of cancellation will only be effective when it is received by us in writing. As we incur costs from the time we accept your booking, the following cancellation charges will be payable. This is calculated based on the total invoice cost payable excluding amendment charges, which are not refundable. Please note that when part cancellations occur, the amount payable by the rest of the party may increase.
CANCELLATION FEE PER PERSON BEFORE YOUR BOOKING DATE
1) For Over 10 Weeks – Loss of deposit
2) For 6 –10 Weeks – loss of 40% of holiday price
3) For 4- 6 Weeks – loss of 60% of holiday price
4) For 2 – 4 Weeks – loss of 80% of holiday price
5) For 0 –2 Weeks – loss of 100% of holiday price
ALTERATIONS & CANCELLATIONS OF BOOKING BY THE COMPANY
Safari Time Africa might make some changes to and correct any mistake or error in websites, brochures and any other material published by us, both before and after bookings have been confirmed and cancel confirmed bookings. We must reserve the right to do so.
However, we will not cancel your holiday unless you fail to make full payment on time. We are forced to do so as a result of circumstances outside our control. Certain holidays are subject to minimum numbers as indicated on our packages. Were this being the case, we will advise you at least 8 weeks before departure where we are unable to operate the holiday because the required minimum number has not been reached. In this case, you will be offered the options shown below.
a) Most changes we have to make are minor (a minor change is any change which is not significant). However, on some cases, we have to make a ‘significant change’. Significant changes include the following when made before departure:
• A change of accommodation area for the whole or a major part of the time you are away
• A change of accommodation to that of a lower price or standard for the whole or a major part of the time you are away.
b) Purchasing an alternative holiday from us of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday, we specifically offer you, you may choose any of our other available holidays. You must pay the applicable price of any such holiday. This mean you will have to pay extra if it is more expensive or receiving a refund if it is cheaper.
c) Cancelling your holiday and receiving a full refund of all monies you have paid to us. In addition, if we have to cancel or make a significant change after the date you are obliged to pay the balance of your holiday cost, we will pay you reasonable compensation subject to evidence of provable loss/losses if appropriate, subject to the following exceptions: Compensation will not be payable and no liability, beyond offering the above mentioned choices where applicable, can be accepted where;
1) we are forced to cancel or make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or
2) we have to cancel because the minimum number of bookings necessary for us to operate the holiday has not been reached as explained above.
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking T&C’s entitling us to cancel (such as failure to pay on time) or where a change is a minor one.
For Safari Time Africa touring holidays, it may be necessary to make changes to the accommodation, routing or order of the itinerary. Unless the holiday is significantly altered as a result, any such change will not be treated as a significant change. Very rarely, we may be forced by “force majeure” (see Clause 8) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
In these booking T&C’s, “force majeure” means any event that we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to (and whether actual or threatened) war, riot, civil disobedience or strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, adverse flooding, fire, unavoidable technical problems with transport and all similar events outside our control.
Except where otherwise expressly stated in these booking T&C’s, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”.
Advice from the Foreign Office against all travel or all but essential travel to a country or area will generally be regarded as ‘force majeure’. Travel advice appears on their website https://travelaware.campaign.gov.uk which you are recommended to consult before booking and in good time before departure.
Any special request must be advised in writing well in advance of departure if it was not already stated on your original booking form or at the time of booking. We will make every reasonable effort to make the arrangements. We do not however, have any legal liability to you in the event that we or a third party is unable to comply with your special requests. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless it is specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you. You will not be entitled to cancel (without paying our normal cancellation charges) if we are unable to comply with your special request. We regret that we cannot accept any conditional booking (therefore any booking that is specified to be conditional upon the fulfilment of a particular request).
(i) Your responsibility to the Company:
(a) It is your responsibility to arrive at places stated at the correct times and to reconfirm your return flight and departure times. The Company has no liability whatsoever to you for your failure to do so.
(b) You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
(c) You must act and behave in a reasonable and responsible manner toward any other person you meet in the course of your travel arrangements.
If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
(ii) The responsibility of the Company to You:
a) We will not be responsible for any damage, injury, death, illness, loss (including loss of enjoyment or possessions), expense, cost or other sum or claim of any description whatsoever which results from any of the following: – the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 8 above.
b) We will ensure that the holiday arrangements we have agreed to make, provide or perform as applicable as part of our contract with you are made, provided and performed with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for suppliers).
c) Please note we cannot accept responsibility for any services which do not form part of our contract. This includes, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in the hotel.
In addition, regardless of any wording used on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you as indicated on clause 11.
d) The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.
This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 10(ii)a). We do not make any commitment or representation that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.
e) As set out in these T&C’s, we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £250 per person affected unless a lower limitation applies to your claim under Clause 10(ii) f) below.
You must ensure you have appropriate travel insurance to protect your personal belongings. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under Clause 10(ii)f) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
f) Please note that, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description
(i) which did not result from any breach of contract or other fault by us or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses or;
(ii) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
EXCURSIONS AND ACTIVITIES ABROAD
We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are planning to visit. We have no involvement in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest or assist you in booking such activities or excursions in any way to the third parties. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in Clause 10(ii)a) will not apply to them.
We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, date of birth, address, other personal information including any special needs or dietary requirements, etc.
We are required to pass the information on to the relevant suppliers of your travel arrangements such as hotels and transport companies. The information may be required by and provided to security or credit checking companies, public authorities such as customs, border control and immigration if required by them, or as required by law. We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to personal data.
Your personal data may be stored, used and otherwise processed within the UK and or any other country as per your booking. (1) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (2) We are obliged to provide the personal data to a government / public authority in order to provide your holiday. We will not, however, pass any information onto any person who is not responsible for part of your travel arrangements or as we are legally obliged to do.
Whilst we aim to ensure that your holiday runs smoothly, there may be times when it does not. Please follow the complaints procedure below to minimize inconvenience to all parties:
1. Any complaint should be reported immediately and directly to the supplier and, as soon as possible, to our local representative. If you fail to follow this simple procedure, your right to claim compensation may be affected, as we will have been deprived of the opportunity to investigate and rectify the problem.
2. In the unlikely event that neither our representative nor our supplier is able to resolve the matter to your complete satisfaction, please telephone or e-mail the details of your complaint during your
holiday to Safari Time Africa (UK) Ltd in Derby, UK on 01332 582949 E-mail email@example.com
3. Once in receipt of a complaint, we will react swiftly to resolve the matter. Our aim is to rectify any shortcomings immediately, so that you can fully enjoy the remainder of your holiday. If you still have cause for complaint on your return to the UK, you are required to seek satisfaction by writing to the Company within 28 days of the end of your holiday and providing full details of the holiday and the reason for dissatisfaction.
As our package does not include flights, your holiday will still be protected as all our packages are protected under the trust services.
LAW AND JURISDICTION
We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt by the arbitration scheme or Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland or Northern Ireland as applicable (but if you do not so choose, English law will apply).
1. Suppliers’ Conditions
Many of our third-party suppliers have their own terms and booking conditions and you will be bound by these as they apply to your contract with us as far as the supplier is concerned. Our supplier’s conditions will also apply to your contract with us, and in the event of any conflict between the supplier’s conditions and our conditions, the supplier’s conditions will prevail, unless any term in the supplier’s conditions is deemed to be invalid or unenforceable, in which case our conditions will prevail.
Some of our suppliers’ conditions may limit or exclude liability on the part of the relevant supplier and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions may be available for inspection at the office of the relevant supplier,
We fully recognise that the choices you can make concerning your chosen accommodation and the destinations you wish to visit are vast. Once you have decided on a preferred itinerary, simply contact one of our Team for advice and a full holiday recommendation by telephoning the number shown in our website.
As we have first-hand intimate knowledge of the destinations we feature, we will of course be pleased to discuss and advise you on the most appropriate holiday that meets your requirements. As there are many holiday choices available to you, we have provided different packages in our brochures and website as a guide.
Prices unless otherwise stated are per person in £ sterling and based on:
• Accommodation for two people sharing based on the room category
• Transfers (to and from the airport)
• All internal flights (where applicable) based on economy airfares
Our Team will provide helpful information and confirm the price of your specific holiday requirements at the time of booking.
As information on our website and our brochure are prepared many months before the start of the holiday season, all prices and added value offers are subject to availability at the time of booking. The prices shown are for guidance only and we therefore recommend strongly that you contact us to obtain the most up-to-date holiday price.
6. Special offers that are available at the time of booking.
7. Safari tour transportation
WHAT YOUR HOLIDAY PRICE EXCLUDES
1. Travel Insurance, which you must have in force prior to your departure.
2. Charges made by the hotel in respect of extra services such as babysitting.
3. Items of a personal nature such as tax services, premium brand drinks, laundry, room service and telephone calls.
4. Visa and passport charges.
5. Cost of vaccinations or other medical requirements of the country of your destination or compulsory or non-compulsory medication.
6. Gratuities where service charges are not mandatory.
7. International and local flight.
8. Local charges.
9. Charges for equipment for leisure activities or for excursions.
10. Excess fuel surcharges.
11. Any items not expressly included in the cost of your holiday.
Approximately 14 days prior to departure, providing we have received full payment, you will be sent your travel documentation.
1. Full details of any disability or medical condition which may affect your holiday arrangements and any related special requirements must be disclosed to Safari Time Africa (UK) Ltd at the time of booking. These details must be confirmed in writing. We will endeavour to accommodate any special requirements
PASSPORT & VISAS
Each passenger including children is required to hold tha) WHAT YOUR HOLIDAY PRICE INCLUDES
1. Accommodation as booked and detailed in our confirmation of your booking.
2. Meals, as shown in the hotel description and on your confirmation. “Breakfast” usually means continental breakfast, unless stated otherwise. “Half board” is breakfast and evening meal, which is generally with a restricted choice of menu or restaurant. “Full board” is breakfast, lunch and dinner. “All-inclusive” is breakfast, lunch, and dinner with snacks, unlimited bar drinks, wine (excluding champagne and some premium brands) served by the glass.
3. Return transfers from airport to hotel. At destinations where transfers are provided by the hotel, you may be transferred along with other hotel guests arriving on the same flight.
4. Services of Safari Time Africa (UK) Ltd representative in most of our featured destinations.
5. Mandatory hotel taxes and service eir own full and valid passport for visits to all the destinations that we feature. Most Non-EU countries require that passports are valid for at least six months after the departure from their country. Please visit
https://www.gov.uk/browse/abroad/travel-abroad for the individual country’s passport and visa requirements for British citizens with a British passport or contact us for further details. A full British passport presently takes approximately 2 to 6 weeks to obtain or renew. If you are 16 or over and have not yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. All information we provide in respect of visa or passport requirements is given in good faith and as known at the time it is provided.
For countries requiring visas, there should be at least one blank page in the passport to facilitate the visa stamp. Please note that some countries may require two blank pages for entry and departure visas.
If you, or any member of your party, do not hold a British citizen’s passport and/or do not reside in the UK, you must check the entry requirements with the embassy of the country you will be visiting. Single parents or other adults travelling alone with children should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country.
You must ensure you are aware of and comply with any health requirements, recommendations and precautions such as vaccinations for every country you are or may be visiting. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Please note that requirements and advice may change, therefore it is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Information on health abroad is also available on www.nhs.uk/live-well/healthy- body/before-you-travel.
You must have adequate insurance cover for all medical costs (Please see Clause 3), or you will be personally responsible for payment of these to the hospital/medical practitioner. Payment may be required at the time of departure from the hospital or at the time of receiving treatment. If you have a pre-existing or current medical condition of any kind or if you are pregnant, then you must get clearance to travel from your own doctor. Please also check the terms of your travel insurance policy. Pregnant women are not accepted by most airlines after 28 weeks of pregnancy.
IMPORTANT: It is your responsibility to ensure that you hold the correct, valid documents for the country you are visiting and have obtained and have proof of any compulsory vaccinations. You should also carry written confirmation of any medication requirements you may have. Further, we cannot accept responsibility if you are refused passage on any airline or other transport or entry into any country due to the failure on your part to carry the correct documentation. If failure to do so results in fines, surcharges, claims, financial demands or other financial penalties, costs or expenses being imposed on or incurred by us, you will be responsible for indemnifying and reimbursing us accordingly..
Safety standards and rules are set by each country. These may not be equivalent to those of the UK and, in some cases, could be lower. This includes public transport, activities, taxis and other recreational facilities. Many hotels do not have lifeguards on duty at the swimming pool and some may have signs indicating that swimming is at your own risk.
Please act responsibly, particularly with children, as the depth and design of hotel pools vary. We suggest that, in all cases, you familiarize yourself with each pool, particularly prior to diving or allowing any children travelling with you to swim. When properties provide cots for infants, you must check you are happy with the standard and safety prior to use. Caution should be exercised with regard to some room facilities (such as hair dryer, bath tub, shower, etc).
CUSTOMERS WITH MEDICAL CONDITION OR ANY DISABILITY
If any member of your party has any medical condition, disability or reduced mobility which may affect your holiday or any special requirements as a result (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in your condition, disability or mobility occurs. You must also promptly advise us if any such condition, disability or reduced mobility which may affect your holiday develops after your booking has been confirmed. We are not a medical specialist holiday company, but we will do our best to cater for any special requirements you may have. We will make every effort to recommend the most suitable holiday for you as we do have a specialist department who will be able to provide information to you. For further information, call us to discuss your holiday requirements. Within the EU, airlines will facilitate access to air transport for disabled persons and persons of reduced mobility and ensure they receive assistance when travelling by air in accordance with EC Regulation 1107/2006. However, due to the nature of some of our hotels/destinations, many may lack these facilities, such as ramps for wheelchairs and door access. This may apply to shops, restaurants public transport and recreational facilities.
YOUR ACCOMMODATION CHECK-IN/CHECK-OUT PROCEDURE
The standard international practice is to let rooms from midday to midday, but this can vary from one hotel to another between 10:00am and 3:00pm. For example, if you check in immediately after a night flight, this would normally count as one night’s accommodation. Similarly, if your return flight is at night, you will normally be required to check out your room at 12:00pm in the afternoon prior to leaving for the airport. Guests may be asked to present a credit card or a substantial cash deposit upon check-in to guarantee an early check-in or a late check-out and payment of extras/incidentals that are not part of our package.
HOTEL ACCOMMODATION CATEGORIES
There are no official hotel ratings throughout our featured destinations as these are set out by each individual hotel. Therefore, you will find that some accommodation categories and their respective prices will be determined purely by location (the proximity to the beach for example) and some by the facilities and furnishing of the rooms. Others will be a combination of the two.
BEACHES AT THE HOTELS
Please note that all beaches at the accommodation/ hotels featured are open to the public unless specifically stated otherwise. Minimum clothing restrictions may operate on beaches in certain countries. We cannot guarantee beaches to be manned with lifeguards or provide flags for information on currents and conditions unfavourable or favourable for safe swimming or water sports. You must satisfy yourself that conditions are safe for swimming before doing so.
BUILDING MAINTENANCE WORKS
We strive to ensure that your accommodation will not be in an area of construction and that your accommodation will not be undergoing substantial refurbishment which may cause you inconvenience. We have no control over building works our hoteliers are carrying out or building works which are being carried out in the immediate locality of your accommodation. If it comes to our attention that building works are being carried out which will or may have a material effect on your holiday we will notify you as soon as we become or are made aware of the nature of the works and whether the works will or will not cause you undue inconvenience. For example, a pool may be closed for maintenance or a restaurant for refurbishment.
NATIONAL AND SPECIAL RELIGIOUS PERIODS
Ramadan is observed in Tanzania main Island and Zanzibar. It is observed in the ninth month of the Muslim calendar. During this period, there are restrictions in some areas with regard to eating, drinking and smoking in public during daylight hours. There may be restricted facilities as well such as restaurant /supermarket or shop opening times and availability of public transport during National holidays and religious festivals.
We will provide transfers to and from the airport. However, these transfers may, on some occasions, be by coach or shared transportation as appropriate. Please note that excess luggage will necessitate the need to supply an extra vehicle, which will incur an added charge. If you are travelling with luggage in excess of your airline allowance, please advise us so that we can make the necessary arrangements.
The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit www.fco.gov.uk/knowbeforeyougo
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